Update: 8 October 2026
We are temporarily pausing new orders for delivery to the following countries: United Arab Emirates, Iraq, Iran, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, and Lebanon.
Due to the situation in the Middle East, flights and sea transport services have been disrupted. Japan Post has asked customers to avoid sending mail to these countries as much as possible for the time being. Deliveries may take longer, and parcels already accepted may be returned.
For this reason, JAPANeid has decided to temporarily pause new orders to these destinations.
We will resume shipping when the situation improves and delivery services are available again. We do not have a restart date yet. We will update this page when shipping resumes.
Orders Placed Before This Notice
This pause applies to new orders. If you placed an order before this notice, please contact us if you have any questions about your delivery. Delays or parcel returns may still occur.
Thank you for your patience and understanding.
Earlier Shipping Update: May 2026
Japan Post told us that some parcels sent to certain areas in the Middle East were being returned. Some orders arrived safely, while others were sent back.
If an Earlier Order Is Returned
We will contact you to discuss the following options:
Option 1: Refund. We will review the condition of each item according to our refund policy and contact you to confirm the refundable amount for your order.
Option 2: Reship. Reshipping is not available during the shipping pause. When delivery services are available again, you will need to pay the full shipping cost for the second delivery before we reship, as the original shipping fee has already been paid to Japan Post.
Shipping Costs for Earlier Orders
Shipping to these countries is subsidized. If an earlier order is returned and you choose a refund, the actual outbound shipping cost will be deducted from the refund, and the remaining amount will be returned to you.
