New countries/regions we ship to:
Brunei, Africa (certain countries only)－updated on: 13 Sept. 2023

We do not ship to these countries or regions:
Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Armenia, Aruba, Ascension, Azerbaijan, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bonaire Saba and Sint Eustatius, Bolivia, Bosnia and Herzegovina, Botswana, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central Africa, Chad, Comoros Islands, Congo (Congo - Kinshasa), Curacao, Dominica, Dominican Republic, East Timor, Eritrea, Eswatini, Equatorial Guinea, Falkland, Faroe Islands, Federated States of Micronesia, French Guiana, French Polynesia, French Southern and Antarctic Territories, Gambia, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, Independent State of Samoa, Kazakhstan, Kiribati, Kosovo, Kyrgyzstan, Lesotho, Liberia, Libya, Malawi, Mali, Martinique, Marshall Islands, Mauritania, Midway Islands, Moldova, Montenegro, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nicaragua, Niger, North Islands, North Korea, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn, Russia, Saint Christopher and Nevis, Saint Lucia, Sint Maarten, Saint Vincent, Sao Tome and Principe, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Sudan, St. Helena, St. Pierre and Miquelon, Sudan, Suriname, Sri Lanka, Syria, Tajikistan, The Democratic Republic of the Congo (Congo-Brazzaville), Tonga, Tristan da Cunha, Turkmenistan, Turks and Caicos, Tuvalu, Uzbekistan, Vanuatu, Vatican, Venezuela, Wake Island, Wallis and Futuna, Yemen, Zambia, Zimbabwe

We ship using Japan Post. The rates (are based on weight) will automatically come out during checkout, including rates for bulk orders.
You can also contact us to ask about the rates.

[Updated on 15 March 2024]

We ship by the below Groups. Bulk purchases have different rates and are automatically shown upon checkout.

♦ Below fees are for one set of Ramadan Sakura #2:

Group	Region	Shipping Fee
G1	China, South Korea, Taiwan	USD 9.8
G2	Asia (except the above)*	USD 12.8
G3	Oceania, Canada, Mexico, Middle East, Europe	USD 21.3
G4	USA incl. Guam & other US territories	USD 26.4
G5	Africa (Ivory Coast, Djibouti, Gabon, Ghana, Madagascar, Mauritius, Nigeria, Rwanda, Senegal, Togo, Tunisia)	USD 24.3
G6	France & Mayotte	USD 26.0

* Brunei (G2) is available for shipping except {Tutong / Temburong (TD1941, TF, TG, TH/PC3351), Brunei Muara (BD3117, BD3317, BD3517, BD3717, BD3917, BD4117, BD4317, BD4517, BK, BL, BM, BN, BP, BR, BU1529), Kuala Belait (KA3331, KA3531, KE, KF, KG, KH)}  

[Updated on: 13 Sept. 2023]

We now ship every two weeks: mid-month and month-end.

You will receive a shipment notification when your box has been shipped. And you will receive a dedicated link containing details of each snack sent to you accordingly via email.

[Updated on: 15 March 2023]

Why You May Get A Different Item?

• Certain items may be prohibited to be shipped to your country

We would replace the prohibited snack with a different snack to ensure your pack will not contain items listed as prohibited for your country.

• Due to the supplier's situation, certain items may be out of stock

When we procure items from the supplier, certain products could be out of stock or the supplier may have an internal issue (e.g. Covid-19 cluster) that affect their stock/delivery situation.

Even though, you may get something different from others, we can make sure such issues will not affect your bundle and we can deliver the best of snacks to you each time💕

Orders usually arrive 3-5 days after the ship date. Some countries may take up 1 week.

But please allow up to 1-2 weeks as there might be local customs or weather delays.

As we deliver every two weeks from now on. In a month, we have TWO cutoff dates.

• Every 10th on 11:59:59 P.M. JST　
• Every 25th on 11:59:59 P.M. JST
• If the dates fall in a holiday, they may change to the date before/after.

For orders received by 10th, they will be shipped in MID-MONTH. While orders received by 25th, they will be shipped in END-MONTH.

Are you confused?! No worries, you can check our calendar at the bottom of the website.

[Updated on: 13 Sept. 2023]

Instead of once-per-month, we are shipping every two weeks!

This means we will be shipping twice a month: mid-month and month-end.

For example, you want to order in September.
If you order by 10 Sept., your order will be shipped around mid-September (around the 15th). If you order by 25 Sept., your order will be shipped in end-September (by 30th).

SO, why do we do this?

1. To maintain current shipping fee:
   We are a start-up, so we do not have our own warehouse. And to make sure we can maintain our current shipping fee and save shipping cost, we deliver all the orders together in this way. In the future, this may be able to help us reduce the shipping we offer.
2. To source and find Muslim-friendly/halal treats:
   Our curation process also include checking the halal-ness of the products. And this can be hard as it may take a long time for us to get confirmation from the manufacturers

Thank you for wanting to share the JAPANeid love with your friends and family💕

Because we need a unique shipping address attached to each order, it's currently not possible to order multiple boxes going to different addresses in the same order.

BUT we do offer bulk orders only if each packs are going to the same address. And the shipping fee will be automatically updated upon checkout.

When there's a miscalculation in your shipping fee discount, we will refund the amount back to you.

We recommend you double-check any customs regulations that can affect your shipment and cause delays or problems.

When items are shipped internationally, every shipment must go through customs. This may cause a slight delay in the arrival of your shipment. After customs clear your package, it will be set to be delivered to your local post office! 

Please note that shipments to the EU and more may require additional information from customs such as your Passport No. or Tax ID, and may require a duty payment before the parcel is cleared by customs. 

For those traveling in Japan, you can now get our snack selection via these services:

• Hotel Drop (local delivery)

For certain destinations, additional information may be necessary to facilitate the shipment of the items. For example:

• Indonesia: NIK/ driver's license/passport number
• France: Door code (if you live in a building that needs one)
• Qatar: phone number

If further information is needed, we will contact you.